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55

19-Aug-2015

Product or service reviewed: Carrier Performance Series Furnace and Slim Line A

Absolutely 100% satisfied!!! Air Works is the best decision we could have made with respect to optimizing cost, schedule, product performance and customer service. In order to beat the late summer/early fall heat, we sought out multiple bids to figure out how to add A/C to our home. We have an 80's era home which had a 25-yr old furnace and ducting that runs between the first and second floors (i.e. the vents are near the ceilings downstairs and in the floors upstairs). The furnace is in a closet in the middle of the house, so we knew we were facing a physical space challenge in the closet and an access challenge getting to the outside A/C unit. We sought out 3 bids (Costco, Lowes, and Air Works). The final decision was easy. Drew Booth from Air Works personally came out to do the estimate and talk us through the options. He engineered the best solution for us and gave us a few upgrade options without pushing or overselling any of them. He offered the best price (over 20% savings from the other bids) for a better product and was able to completely install the new furnace, A/C unit and wall-thermostat the very next weekend. His Foreman, Jerry, is by far the most multi-talented technician I've ever had the pleasure of working with. He was a master problem-solver when it came to figuring out how to run the access lines from the closet to the outside in the most inconspicuous manner possible. When he uncovered a potential inspection concern, he was professional enough to pause, notify me, and then we both called Drew to work through the problem. Drew dropped what he was doing to come out to the site and work through the problem with us, calling multiple construction experts for advice in the process. In the end, the right call was made and the project completed on-time. Of course, when making omelettes you have to break a few eggs, and there were several holes created in the ceilings and walls that were necessary to run the lines outside. However, the patching team that Drew scheduled was again fantastic! They came out the very next day and began working their magic. Overall, in less than a week we had our old furnace pulled, new electrical lines run, a new furnace, A/C unit and wireless thermostat installed, and all holes patched as if nothing ever happened. We couldn't have asked for a better overall experience. I would absolutely recommend Drew, Jerry and the rest of the Air Works team for any/all HVAC needs you may have in the future.